Field & Fleet Services

We saved one customer over £3million in the first year they outsourced to us.

We provide a forward and reverse logistics solution to over 2,900 field engineers, serving a broad range of clients.

We saved one customer over £3m in the first year they outsourced to us

With an extensive network of field sites and lockbox locations, we offer:

  • Wide geographical spread, minimising engineer travel times
  • Regional strategic stock locations & PUDO’s
  • Returns validation and processing
  • Secure and protected environments for stock handover
  • Full audit trail through an integrated Red Prairie system

We manage vehicle fleets, the procurement, distribution, kitting out, servicing, maintenance and disposal of over 3000 vehicles and thousands of lines of products and equipment needed by one of the UK’s largest media brands. Our solution includes:

  • Initiatives to cut carbon emissions and achieve a more environmentally-friendly fleet
  • Maintenance and repair
  • Award-winning recycling solutions

We provide integrated engineer support services for over 2,900 engineers across several clients in the UK technology sector.

Our field support services enable you to deliver a great engineering service

Our technology supply chain is renowned for its highly skilled support teams. They have learned how to position resources to meet the rapid shifts in their marketplace caused by fast product cycles and changing consumer behaviour.

National Coverage for Engineers

We find the optimum position for people and inventories and ensure our transport networks are responsive enough to deliver against SLAs. Our 100+ active manned locations enable field engineers to collect parts every day from 8.00am throughout the UK.

Easily Accessible Field Stock Locations

Our 30 fully racked and secure stores hold spare parts and new replacement items for distribution to field engineers. We use a variety of in-house and partnership solutions, to give maximum flexibility.

Wide Range of Delivery Services to Engineers

Engineering resources need fast delivery response to be most effective. Our network offers rapid response times for express and same-day delivery. We also offer specialist services such as:

  • Contract multi-drop
  • Next-day
  • Pallets
  • International
  • Re-mail
  • Long-term storage

Labour and Inventory Planning Solutions

Utilising an experienced planning team and state of the art systems, we’ll ensure that right people, with the right skills, are in the right places at the right time, delivering a great customer service for your brand.

Our directly employed engineers provide UK-wide coverage, including Northern Ireland. They can be on site at any location within two working days – inclusive of despatching any required equipment or parts.

Multi-skilled engineers on site anywhere in the UK within two working days

Our engineers are multi-skilled and comprehensively trained by UTL in areas such as vehicle tracking or in-vehicle PDA/printer installations. Our Installations Team has extensive experience with cellular installations for corporate and business customers.

Installation Services Offered

We have a wide range of services available, here’s just a summary of what’s possible. If you require something not listed, just ask – we’re happy to accommodate your needs.

Pre-installation

  • Consultancy role for: OEM/3rd party suppliers, device selection for in-car solution, car kit selection for installation
  • In-car solution testing
  • Ancillary sourcing & testing
  • Consumable sourcing & testing
  • Checks performed with the customer to create optimum placement of devices and ancillaries

During the installation process

  • Complete end-to-end supply chain management ownership
  • Creation of installation specifications for vehicle fleets
  • Engineers trained in vehicle fault diagnosis to ensure successful service calls
  • Feedback of field based issues to OEMs/3rd parties for continual product improvement

Post-installation

  • Auditing all field work to ensure compliance to installation specification, via service calls and not as a separately charged work stream
  • Customer hardware ‘health checks’
  • Dedicated account management of nominated customers – a single point of contact
  • Bespoke customer reporting
  • Knowledge of what handsets can be used with which car kits successfully
  • Post-install checks, including training end-users on how to get the most from the provided solution

Our professional, nationwide team of engineers are proficient in many areas of engineering. Get in touch to discuss your installation requirements.

We successfully manage end-to-end fleet services for several major brands.

Complete integration of fleet and engineer services delivers maximum efficiency and high standards of service

Our service includes:

  • Procurement
  • Distribution
  • Kitting
  • Servicing
  • Vehicle maintenance and disposal

We continually address our customers’ business challenges through a combination of innovative ideas and ongoing improvement including:

  • Initiatives to cut carbon emissions and achieve a more environmentally-friendly fleet
  • Developing a cost effective and efficient maintenance and repair proposition
  • Incorporating the engineer van as an auditable stock location in overall supply chains

Importantly, the complete integration of all fleet and engineer services significantly enhances the engineer experience. With a single point of contact and service for their life as an engineer, they’re able to deliver a more efficient and engaged service.