Customer Services

As the point of contact for your customers, we’re always aware that the level of service we give will influence your customers’ brand perception and overall brand experience.

As the point of contact for your customers, we’re always aware that the level of service we give will influence your customers’ brand perception and overall brand experience. Our partnership way of working builds trust and enables us to continually deliver value to you over the long term.

We’re passionate about delivering a positive brand experience for your customers

Our employees are passionate about the end customer and the experience they receive. We aim to provide your customer with a 100% positive experience.

Our call centres deliver a wide range of service offerings to end user consumers, retail stores and business users, including:

  • Fault and repair diagnostics
  • Repair information
  • Returns avoidance
  • Returns queries
  • Escalations
  • Exceptions management
  • Billing and payment collection

The first contact with a customer that has a problem with their device is critical to their perception of your brand.

As a call centre we are an extension of your brand and we communicate with your voice and in line with your values at all times.

Several major technology brands have entrusted us to operate their technical call centres

Our range of service offerings to end user consumers, retail stores and business users includes:

  • Fault and repair diagnostics
  • Repair information
  • Returns avoidance
  • Returns queries
  • Escalations
  • Exceptions management

Reinforcing A Positive Brand Experience

Our technically trained agents are totally focused on giving the end user a positive experience when they call for support.

Our teams are supported by product champions with in-depth knowledge of specific devices, ready to answer any difficult questions.

Innovative Solutions To Keep Customers Informed

We’ve developed innovative solutions to keep end user customers pro-actively informed and track progress to resolution, including:

  • Online via the Universe system
  • Web chat
  • SMS alerts on repair, receipt and despatch
  • Letter or email (depending on customer preferences) when the repair is complete
  • Follow up calls to check that everyone is happy