General contact information

UTL Head Office

Unit 12 Hamilton Way
Bermuda Park
CV10 7RL


T: +44 (0)2476 648100

Media Enquiries

For the latest press releases and to speak with our Media team please visit our News & Insight pages or contact Carol Collins, Marketing Manager.

Careers at UTL

For our latest vacancies and training opportunities please visit UTL Careers.

General Contact Form

We aim to respond to all enquiries as soon as we can.

Please select your type of enquiry

Our Locations

Want To Get An Update On Your Item?

If you are looking to find out more information about the status of a current repair, delivery or online order please contact the relevant customer support team.

Choose from the list below.

Customer Repairs

Track My Parcel

Online Order Query

  • Online shop: 0845 1 200 501
    7 days a week: 8am to 8pm

  • Customer support: 0808 118 8787
    Monday-Friday: 9am-6pm

  • Customer services: 0844 257 1908
    Monday – Friday: 9am – 5.30pm

  • Customer Services: 0845 3009 799
    Weekdays: 8am – 7pm
    Saturday: 8am – 5pm
    Sunday: 9am – 5pm